Refund policy

At Unhealed Co., every piece is created with care — and we want you to feel good about your order.
Because most of our items are made to order, all sales are considered final. However, if there’s an issue with your order, we're here to make it right.

If something's wrong with your order:

Please inspect your items when they arrive.
If you received the wrong item, a defective product, or something was damaged in transit, email us at unhealedco@gmail.com within 7 days of receiving your order.
We'll work with you to find the best solution.

Eligibility for Returns:

  • Items must be in their original condition: unworn, unused, with tags, and in original packaging.

  • Proof of purchase (your order number) is required.

  • Returns must be approved by us before being sent back — items sent without approval may not be accepted.

Exchanges:

If you need a different size or item, the easiest way is to return the original (if eligible) and place a new order once your return is approved.

Non-Returnable Items:

  • Custom-made or personalized items

  • Gift cards

  • Items marked as "final sale"

(We’re a small business, and these special items are made just for you.)

Refunds:

Once we receive and inspect your return, we'll let you know if the refund is approved.
If approved, it will be processed back to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please reach out to us at unhealedco@gmail.com.

European Union 14-Day Cooling Off Period:

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide justification.
To be eligible for a return, items must be in the same condition that you received them — unworn, unused, with tags, and in their original packaging.
Proof of purchase is required.
Please contact us at unhealedco@gmail.com to initiate a return.

Thank you:

Thank you for supporting a small business built on care, community, and creating space for real healing.
We appreciate you more than you know.