Privacy policy

Last updated: April 18, 2025

At Unhealed Co., we’re committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and share your personal information when you visit or shop from unhealed.ca (the “Site”).

By using our Site and Services, you agree to the collection and use of information in accordance with this Policy.
If you have any questions, feel free to reach out at unhealedco@gmail.com.

Information We Collect

We collect personal information you share directly with us, including:

  • Contact details like your name, address, phone number, and email

  • Order information like shipping and billing addresses, and payment details

  • Account information like username and password if you create an account

  • Customer service communications

We also automatically collect usage data through cookies and similar technologies to help us operate and improve the Site.

We may receive additional information from third parties like payment processors, Shopify (who powers our store), and marketing platforms.

How We Use Your Information

We use your information to:

  • Provide and fulfill your orders

  • Communicate with you about your account, purchases, and returns

  • Improve and personalize your experience

  • Send marketing communications (if you’ve opted in)

  • Prevent fraud and maintain security

We only collect what’s necessary to provide the best experience possible.

Cookies

We use cookies and similar technologies to help the Site run smoothly, remember your preferences, and better understand how you interact with our Services.
You can manage your cookie settings through your browser, but disabling cookies may impact your experience.

For more details about Shopify’s cookie practices, you can visit Shopify’s Cookie Policy.

Sharing Your Information

We share information only when needed, such as:

  • With service providers (like Shopify, shipping companies, and payment processors)

  • With marketing partners (if you’ve agreed to receive marketing)

  • If required by law or necessary to protect our rights

We do not sell or share your sensitive information.

Your Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal data we hold about you

  • Requesting corrections or deletion of your data

  • Withdrawing consent for marketing

  • Requesting data portability or restricting processing

You can exercise your rights by contacting us at unhealedco@gmail.com.
We will respond promptly and respectfully to all requests.

International Users and GDPR Compliance

If you are located in the European Union, United Kingdom, or other jurisdictions with similar laws, you have additional rights under GDPR.
We process your data in compliance with GDPR and offer protections through recognized transfer mechanisms, like Standard Contractual Clauses.

If you wish to access, update, or delete your personal information, or have concerns about how we handle your data, please contact us.

Children’s Privacy

Our Services are not intended for children under 16.
We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons.
Any changes will be posted here with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, you can email us at:
unhealedco@gmail.com